At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Great salary, flexible hours, online GP, and generous family leave.
- Other info: Enjoy discounts on EE & BT products and volunteering days.
- Why this job: Make a real difference while developing your career in a dynamic environment.
- Qualifications: No specific experience needed, just be helpful and calm.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Assistant Full time immediate start in Devon employer: EE
EE Plymouth is an exceptional employer that prioritises flexibility and employee well-being, offering a supportive work culture where you can thrive. With competitive salaries, comprehensive benefits including 24/7 online GP access, generous family leave, and opportunities for career development, EE is committed to helping you achieve your personal and professional goals while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Full time immediate start in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle different situations during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Don’t be afraid to share your passion for technology or problem-solving – it’s what makes you unique and a great fit for the role!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant Full time immediate start in Devon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application:Make sure to align your skills and experiences with the job description. Mention how your background fits into the Customer Service Technical role and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on some basic broadband and router knowledge. Even if you don’t have specific experience, understanding common tech terms and issues will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past where you've solved problems or helped others. Whether it’s gaming or tech-related, be ready to share how you approached challenges and what the outcomes were.
✨Demonstrate Your People Skills
Since this role is all about building relationships, prepare to discuss how you connect with people. Share stories that highlight your calmness and helpfulness, especially in tricky situations.
✨Ask Thoughtful Questions
Prepare a few questions about the team culture or training opportunities. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
