At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Great salary, flexible hours, online GP, and generous family leave.
- Other info: Enjoy career growth opportunities and a fantastic team culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 € per year.
Not sure what skills you will need for this opportunity? Simply read the full description below to get a complete picture of candidate requirements.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor (Permanent, Part Time) in Devon employer: EE
EE Plymouth is an exceptional employer that prioritises flexibility and employee well-being, offering a supportive work culture where you can thrive. With competitive salaries, comprehensive benefits including online GP access, generous family leave, and opportunities for career development, EE empowers its employees to grow while making a meaningful impact in customer service. Join a dynamic team that values your skills and provides the tools you need to succeed in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Permanent, Part Time) in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle the tech-related queries that come with the Customer Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Advisor (Permanent, Part Time) in Devon
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Customer Advisor. Make sure you understand the skills and qualities we value, so you can highlight them in your application.
Show Off Your Problem-Solving Skills:We love candidates who can think on their feet! If you’ve got experience solving tech-related issues or helping others, make sure to mention it. Even if it’s from gaming or tinkering with gadgets, those skills are super relevant to us.
Be Yourself in Your Application:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Share your passion for helping others and how you build relationships – that’s what we’re all about at StudySmarter.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the info you need to complete your application there!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on some basic broadband and tech-related concepts. Even if you don’t have specific experience, understanding common terms and issues will help you feel more confident when discussing potential customer queries.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. This could be anything from helping a friend with a tech issue to resolving a tricky situation at work. Highlighting these skills will show that you can handle customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Customer Advisor role. You might want to practice summarising what someone has said before responding, as this shows you’re engaged and understand their needs.
✨Emphasise Your People Skills
Since building relationships is key in this role, think of ways to convey your natural helpfulness and calm demeanour. Share stories that illustrate how you connect with people, whether in a professional setting or personal life, to show you’re a great fit for the team.
