At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, flexible hours, and great family leave options.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Use your tech skills to make a real difference in customer service.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth?
You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE.
Customer Advisor - Broadband Technical (Plympton) in Devon employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in Plympton. With flexible scheduling, comprehensive benefits including 24/7 access to a GP, and generous family leave policies, we empower our Customer Advisors to thrive both personally and professionally. Join us to be part of a team that values your skills and provides opportunities for meaningful contributions in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical (Plympton) in Devon
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you feel more confident during those phone calls.
✨Tip Number 2
Practice makes perfect! Before you jump on that call, try role-playing with a friend or family member. This will help you get comfortable with common customer queries and improve your problem-solving skills.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service. Show your personality when speaking with customers; it helps build rapport and trust, making it easier to solve their issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Advisor - Broadband Technical (Plympton) in Devon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you’ve got a knack for gaming or technology!
Be Yourself:Don’t be afraid to let your personality shine through in your written application. We’re looking for naturally helpful and calm individuals, so show us who you are and how you build relationships with others.
Tailor Your Application:Make sure to tailor your application to the role. Mention specific aspects of the job description that excite you and how your background aligns with our needs. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, understanding common issues and solutions will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past where you've solved problems or helped others. Whether it’s gaming or tech-related, be ready to share how you approached challenges and what the outcomes were.
✨Demonstrate Your People Skills
Since this role involves talking to customers, practice how you would build rapport over the phone. Be friendly, calm, and show that you genuinely want to help – this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions about the role and the team. This shows your interest and helps you understand if the company culture aligns with your values, especially regarding flexibility and support.
