At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Great salary, online GP access, family leave, and discounts on products.
- Other info: Enjoy a vibrant team culture and tailored training for career growth.
- Why this job: Make a real difference while developing your career in a flexible environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Service Assistant Full time immediate start in Devon, Plympton employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a competitive starting salary with opportunities for advancement. Located in Plymouth, our supportive work culture fosters flexibility, allowing you to balance personal commitments while developing your career in a dynamic environment. With benefits like online GP access, generous family leave, and substantial discounts on products, EE is dedicated to making a meaningful impact on both your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Full time immediate start in Devon, Plympton
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech issues, try role-playing scenarios with friends or family. The more comfortable you are with potential questions, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Assistant Full time immediate start in Devon, Plympton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We’re looking for genuine, helpful people. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention your interest in technology and customer service, and how your skills align with what we’re looking for.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic tech knowledge, especially around broadband and routers. Even if you don’t have direct experience, being familiar with common issues and solutions can really impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. This role is all about helping customers, so demonstrating your ability to think on your feet will be key.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by nodding and responding to their points. This shows that you’re not just waiting for your turn to speak but are genuinely interested in the conversation.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share stories that showcase your ability to connect with others, stay calm under pressure, and provide excellent service.
