At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, and great discounts on products.
- Other info: Enjoy career development opportunities and a vibrant team environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Advisor - Broadband Technical (Plympton) employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in Plympton. With flexible working options, comprehensive benefits including market-leading family leave, and a commitment to career development, you'll find a rewarding environment where your skills can flourish. Join us to make a meaningful impact while enjoying great perks like discounts on EE & BT products and access to online healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical (Plympton)
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be yourself during the interview! EE is looking for naturally helpful and calm individuals, so let your personality shine through. Share your experiences and how you've built relationships in the past, even if they're not directly related to tech.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - Broadband Technical (Plympton)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way in making a connection.
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Mention specific aspects of the job description that excite you and how your background fits in with our team at EE.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a tech issue for a friend or resolving a tricky situation at work, these stories will demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the customer's needs, which is crucial for a Customer Advisor role.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share instances where you've built rapport with others, whether in a professional setting or through personal interactions, to show you're a natural fit for the team.
