At a Glance
- Tasks: Help customers with broadband tech queries and solve their problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and family leave.
- Other info: Flexible working options, career development support, and a great team environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Advisor - Broadband Technical in Devon, Plympton employer: EE
EE is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in Plymouth. With flexible working options, comprehensive benefits including market-leading family leave and health support, and a commitment to career development, EE empowers its employees to thrive both personally and professionally. Join a team that values your contributions and provides the tools you need for a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical in Devon, Plympton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their Broadband Technical Team. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when tackling those tricky tech questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped someone solve a problem, whether it’s tech-related or not. This will demonstrate your ability to support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Advisor - Broadband Technical in Devon, Plympton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you’ve got a knack for gaming or technology!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Whether you’re calm and collected or a bit quirky, just be genuine – it helps us see how you’d fit into our team.
Tailor Your Application:Make sure to tailor your application to the role. Mention why you’re interested in the Customer Advisor position and how your skills align with what we’re looking for. A little effort goes a long way in showing us you’re serious about joining our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's a tech issue or a customer service scenario, demonstrating your ability to think on your feet will impress the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to support customers effectively. You can even practice this skill with a friend before the big day!
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share stories that showcase your ability to remain calm and helpful under pressure, as well as your knack for connecting with people.
