At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and family leave.
- Other info: Flexible working options, career development support, and a great team atmosphere.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 26116 - 26738 € per year.
If you want to know about the requirements for this role, read on for all the relevant information.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way.
You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Service Assistant Full time immediate start in Devon, Plymouth employer: EE
EE Plymouth is an exceptional employer that prioritises employee well-being and career development. With a supportive work culture, flexible scheduling, and comprehensive benefits including market-leading family leave and access to healthcare, we empower our team members to thrive both personally and professionally. Join us to be part of a dynamic environment where your skills can make a real difference while enjoying substantial discounts and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Full time immediate start in Devon, Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Share your experiences and how your problem-solving skills can help customers. Remember, they’re looking for someone who’s naturally helpful and calm!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant Full time immediate start in Devon, Plymouth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We’re looking for genuine, helpful people. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application:Make sure to align your skills and experiences with the job description. Mention how your background fits the role of a Customer Service Assistant and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on some basic broadband and tech-related terms. Even if you don't have specific experience, being familiar with common issues like router setups or connectivity problems can help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past where you've solved problems or helped others. Whether it's fixing a friend's tech issue or resolving a tricky situation at work, these stories will demonstrate your ability to handle customer queries effectively.
✨Emphasise Your People Skills
Since this role is all about building relationships, be ready to discuss how you connect with people. Share experiences where you've shown patience, empathy, or effective communication, as these traits are crucial for a Customer Service Assistant.
✨Ask Questions About Flexibility
Since the job offers flexibility, prepare some questions about how that works in practice. This shows you're genuinely interested in the role and helps you understand how the company supports its employees, which is a big plus!
