At a Glance
- Tasks: Help customers solve tech problems and provide top-notch service over the phone.
- Company: Join EE, a leading telecom company with a focus on innovation.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with training and career advancement opportunities.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No prior experience needed, just a passion for technology and helping others.
The predicted salary is between 26116 - 28000 £ per year.
Shift Pattern: Full Time 37.5 Hours per Week
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with...
Locations
Customer Service Advisor - Training in Devon, Plymouth employer: EE
EE is an exceptional employer that values problem-solving skills and a passion for technology, making it an ideal workplace for those looking to thrive in a Customer Service Technical role. Located in Plymouth, our vibrant work culture fosters collaboration and innovation, while offering comprehensive training and development opportunities to help you grow your career. Join us and enjoy the unique advantage of working in a supportive environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Devon, Plymouth
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like EE.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at EE.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like EE that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to EE, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Devon, Plymouth
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at EE, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at EE. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at EE.
How to prepare for a job interview at EE
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show EE that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at EE and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
