At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Starting salary of £26,116, flexible hours, and great perks.
- Other info: Enjoy career growth, team culture, and community volunteering opportunities.
- Why this job: Use your tech skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 26116 - 26738 € per year.
If you want to know about the requirements for this role, read on for all the relevant information.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way.
You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Locations
Customer Advisor - Broadband Technical (Plympton) in Devon, Plymouth employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, making it an ideal place for those looking to thrive in a Customer Advisor role. Located in Plympton, our team enjoys a supportive work culture with flexible scheduling, comprehensive benefits including market-leading family leave and healthcare options, and opportunities for personal growth through tailored training. Join us to be part of a dynamic environment where your skills can make a real difference while enjoying significant discounts on EE & BT products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Broadband Technical (Plympton) in Devon, Plymouth
✨Tip Number 1
Get to know the company! Research EE and their Broadband Technical Team. Understanding their values and culture will help you connect with interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at EE. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Advisor - Broadband Technical (Plympton) in Devon, Plymouth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others with tech issues. We want to see how you can bring those skills to our Broadband Technical Team!
Be Yourself:Don’t stress about having specific experience. Just be genuine and let us know how your natural helpfulness and calm demeanour can make a difference for our customers. Authenticity goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention your interest in technology and customer service, and how you can contribute to our team at EE Plymouth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, understanding common issues and solutions will help you feel more confident during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a tech context or not. This role is all about helping customers, so demonstrating your ability to think on your feet will impress the interviewers.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. This is crucial for a Customer Advisor role, as you'll need to understand customer queries fully before providing solutions.
✨Emphasise Your People Skills
Since building relationships is key in this role, be ready to discuss how you connect with others. Share stories that highlight your calmness and helpful nature, as these traits are essential for success in customer service.
