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For Companies At a Glance
- Tasks: Engage with customers over the phone, providing support and selling products.
- Company: Dynamic company focused on customer service and career growth.
- Benefits: Starting salary of £21,620, rising to £25,684 post-apprenticeship, plus huge tech discounts.
- Why this job: Kickstart your career with a supportive apprenticeship and valuable skills.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Enjoy a dedicated study day each week and access to a private GP.
The predicted salary is between 21620 - 25684 £ per year.
A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.
An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).
- Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions.
- Discount codes to give out to friends and family.
- Support to carve your own career path. We’re passionate about helping our people grow the career they want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front.
- Online GP: Access to a private GP 24/7 for you and your immediate family.
You’ll chat with customers over the phone, helping them with everything from billing questions to tech support, and selling our products/services along the way. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
We’ll give you all the training you need and we’re passionate about helping you kick start your career. You’ll make friends, learn new skills, and build confidence every day. Apply now and let’s start building your future.
Service Operative Full Time Permanent in Darlington employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operative Full Time Permanent in Darlington
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some knowledge about their latest projects or initiatives – it’ll impress them!
✨Tip Number 2
Practice makes perfect! Before your interview, do a mock call with a friend. Focus on listening and problem-solving, just like you would with customers. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your passion for customer service and how you love helping people. They want to see the real you, so let your personality shine through during the conversation.
✨Tip Number 4
Don’t forget to follow up! After your chat, send a quick thank-you email. Mention something specific from your conversation to remind them of your great discussion. It shows you’re keen and professional!
We think you need these skills to ace Service Operative Full Time Permanent in Darlington
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for the role! Share why you're excited about becoming a Service Operative and how you can contribute to our team. A little passion goes a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we're looking for, especially in customer service. We want to see how you can shine in this role!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Operative does. Familiarise yourself with the key responsibilities like handling customer queries and providing tech support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent service. Whether it’s resolving an issue or simply making someone’s day better, be ready to share these stories during your interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the apprenticeship programme, the team you'll be working with, or the career paths available. This shows that you’re engaged and eager to learn more about how you can grow within the company.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your ability to listen and respond effectively—an essential skill for a Service Operative.
