At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible work culture.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and extensive benefits.
- Other info: Flexible hours, career development support, and a vibrant team culture await you!
- Why this job: Use your people skills to make a real difference in customers' lives while working from home.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
The predicted salary is between 20000 - 30000 € per year.
Where: EE Darlington
Full time: Permanent
Salary: 25,087.00 rising to 25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: 12.82 per hour rising to 13.12 per hour at 9 months in role
Start date: November 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of 25,087 rising to 25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Work from Home - Immediate Start! in Darlington employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for Customer Service Advisors in Darlington. With a competitive salary structure, comprehensive benefits including 24/7 access to a GP, generous family leave policies, and a strong focus on personal development, EE fosters a supportive work culture that empowers employees to thrive both professionally and personally. Join us to be part of a dynamic team that values your contributions and offers meaningful career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start! in Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your personality! When you're on the phone, let your natural charm shine through. Remember, it's not just about selling; it's about connecting with people and understanding their needs.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure we get your details and can consider you for this exciting opportunity.
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start! in Darlington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re looking for confident talkers who enjoy connecting with people.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant skills or experiences that match what we're looking for in a Customer Service Advisor. This shows us that you’ve done your homework and are genuinely interested in the role.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to understanding your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick, so why not get started today?
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through during the interview. They want to see the real you, especially since the role involves talking to customers. Just relax and be genuine!
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the training process or how the team supports each other in achieving their goals.
