At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Competitive salary, online GP access, generous family leave, and huge discounts on products.
- Other info: Flexible working options and a strong team culture await you!
- Why this job: Use your people skills to make a real difference in customers' lives while building your career.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Darlington (Senhouse Road)
Full time: Permanent
Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent in Darlington employer: EE
EE Darlington is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary with opportunities for growth and bonuses. With a flexible work culture that supports work-life balance, including options for home working and self-scheduled breaks, employees can thrive both personally and professionally. The company also provides comprehensive benefits such as online GP access, generous family leave, and significant discounts on products, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident when discussing your skills and experiences, especially how they relate to building relationships and customer service.
✨Tip Number 3
Show off your personality! In a contact centre role, being personable is key. Don’t be afraid to let your character shine through during the interview – it’s all about connecting with customers, after all!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Contact Centre Agent in Darlington
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the Contact Centre Agent role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention any relevant experience, especially if you've got a knack for building relationships or handling tricky situations – we love that!
Keep It Clear and Concise:We appreciate a straightforward approach, so keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors – we want to see your best work!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at EE!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
As a Contact Centre Agent, your ability to connect with people is key. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your transferable skills and show that you're a great fit for the role.
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role, team culture, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Whether it’s sharing a funny story or discussing your passions, being yourself will help you stand out and make a memorable impression.
