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For Companies At a Glance
- Tasks: Engage with customers over the phone, providing support and selling products.
- Company: Join EE, a leading tech company passionate about customer service.
- Benefits: Starting salary of £21,620, rising to £25,684, plus discounts on tech.
- Why this job: Kickstart your career with training and a supportive environment.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 21620 - 25684 £ per year.
Start your future with EE – Where your voice could be the start of something big.
What's in it for you:
- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We're passionate about helping our people grow the career they want
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front
- Online GP: Access to a private GP 24/7 for you and your immediate family
What you'll be doing:
At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support, and selling our products/services along the way. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
Why choose EE:
You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.
Ready to make your mark? Apply now and let's start building your future.
Call Centre Agent in Darlington employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Darlington
✨Tip Number 1
Get to know the company! Research EE's values and culture so you can show how you fit in. When you chat with them, drop in some knowledge about their latest products or initiatives – it’ll impress them!
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, try role-playing with a friend. Focus on being friendly, listening well, and solving problems – these are key for a Call Centre Agent.
✨Tip Number 3
Be ready to share your story! Think about why you want to work at EE and what you can bring to the team. Your enthusiasm and willingness to learn will shine through during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Call Centre Agent in Darlington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant skills or experiences that match what we're looking for in a Call Centre Agent. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and to the point. Use simple language and avoid jargon. This helps us understand your message without getting lost in complicated phrases.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what EE is all about. Familiarise yourself with their products and services, especially how they help customers stay connected. This will show your genuine interest in the role and the company.
✨Show Off Your People Skills
As a Call Centre Agent, communication is key. Prepare examples of how you've successfully interacted with others in the past. Think about times when you resolved issues or helped someone out – these stories will highlight your ability to build relationships.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and are thoughtful in your replies, which is crucial for a customer service role.
✨Embrace the Learning Mindset
EE values a willingness to learn, so express your enthusiasm for personal growth. Talk about how you're excited to take on the apprenticeship and gain your NVQ Level 2 in Customer Service. This will show that you're ready to invest in your future with them.