At a Glance
- Tasks: Engage with customers, assist with inquiries, and handle sales transactions daily.
- Company: Join EE, the UK's largest mobile communications company, known for its cutting-edge technology.
- Benefits: Enjoy 28 days of annual leave and a vibrant workplace culture.
- Other info: This is an entry-level, full-time role based in Orpington or Dartford.
- Why this job: Be part of a dynamic team, enhance your communication skills, and contribute to customer satisfaction.
- Qualifications: No prior experience needed; just bring your enthusiasm and basic computer skills!
The predicted salary is between 30000 - 42000 € per year.
EE, part of BT Group, is the largest and most advanced mobile communications company in the UK. We provide mobile and fixed communication services to consumers, operating the UK\'s biggest and fastest mobile network. Since pioneering the UK\'s first superfast 4G mobile service in October 2012, we have grown to over 14 million 4G customers by December 2015. With more than 550 shops across the UK, we are dedicated to creating an outstanding workplace for our 13,000 employees. Our 4G coverage currently reaches 80% of the UK geography, with plans to extend to 95% by 2020.
Role Description
This is a full-time role for a Customer Service Sales Representative located on-site in Orpington. The Customer Service Sales Representative will be responsible for assisting customers with their inquiries, providing product and service information, handling sales transactions, and resolving any issues that customers may encounter. Day-to-day tasks include engaging with customers in person, over the phone, and via email, ensuring high levels of customer satisfaction, and contributing to sales targets.
Qualifications
- Customer Service and Sales skills
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution skills
- Ability to work in a team and collaborate effectively
- Basic computer skills and ability to learn new software
- Ability to work on-site in Orpington or Dartford
- Previous retail or customer service experience is a plus
- 28 Days of annual leave
- Full time - 40 hours
Hiring for Dartford and Orpington EE
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Telecommunications
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#J-18808-LjbffrCustomer Service Sales Representative in Dartford employer: EE
At EE, we pride ourselves on being the largest and most advanced mobile communications company in the UK, offering a vibrant work culture that fosters growth and collaboration. As a Customer Service Sales Representative in Orpington, you'll enjoy comprehensive benefits including 28 days of annual leave, while working in an environment that values employee development and customer satisfaction. Join us to be part of a dynamic team dedicated to delivering exceptional service and contributing to our mission of expanding the UK's connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Representative in Dartford
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding the mobile and fixed communication offerings will help you engage confidently with customers and answer their queries effectively.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers in various ways, honing your verbal and written communication can make a significant difference in how you connect with potential customers.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or conflicts, as this will demonstrate your capability to handle similar situations at EE.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the industry can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Customer Service Sales Representative in Dartford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Sales Representative position. Tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience:If you have previous retail or customer service experience, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your communication, problem-solving, and sales skills.
Craft a Strong Cover Letter:Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE and how your skills align with their mission of providing outstanding customer service.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and its services. Understanding their history, values, and recent developments will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to maintain high levels of customer satisfaction, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to sales and customer service scenarios. Practising your responses can help you articulate your thoughts clearly during the interview, making a positive impression on the interviewer.
✨Show Enthusiasm and Team Spirit
EE values teamwork and collaboration. During the interview, express your enthusiasm for working in a team environment and share examples of how you've successfully collaborated with others in previous roles.
