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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, discounts on products, and career development support.
- Why this job: This role offers comprehensive training, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Work from North Tyneside or Gosforth with options for occasional home working.
The predicted salary is between 18803 - 18803 £ per year.
## Ensure all your application information is up to date and in order before applying for this opportunity. **Where:** We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park **Full Time:** Permanent **Salary:** £23,504.00 Plus Uncapped Commission **Start Date:** 2025 ## **Why this job matters** If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in **North Tyneside OR Gosforth.** We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. **What’s in it for you?** * A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses. * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. * Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. * Volunteering days, so you can give back to your local community. * Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Representative - Uncapped Commission - Comprehensive Training Provided (Hiring Immediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission - Comprehensive Training Provided (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you feel more confident during the interview process.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 3
Showcase your relationship-building skills. Think of examples from your past experiences where you've successfully built rapport with others, as this is crucial for a customer service role.
✨Tip Number 4
Be prepared to discuss flexibility. Since the role offers options like scheduling breaks and occasional home working, demonstrating your adaptability can make a positive impression.
We think you need these skills to ace Customer Service Representative - Uncapped Commission - Comprehensive Training Provided (Hiring Immediately)
Some tips for your application 🫡
Update Your Information: Make sure all your application information is current and accurate. This includes your CV, contact details, and any relevant experience that showcases your customer service skills.
Highlight Relevant Skills: In your application, emphasize your communication skills and any experience you have in building relationships or negotiating. These are key traits for a Customer Service Representative role.
Tailor Your Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working with EE and how your background makes you a great fit for their team.
Prepare for the Interview: If selected for an interview, be ready to discuss your previous experiences in customer service and how you handle various situations. Practice common interview questions related to sales and customer interactions.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your ability to engage with customers and build rapport.
✨Highlight Transferable Skills
Think about your past experiences, whether in previous jobs or personal situations, that showcase your ability to handle customer interactions. Share specific examples of how you've successfully navigated challenges or built relationships.
✨Understand the Company Culture
Research EE's values and culture before the interview. Be ready to discuss how you align with their commitment to flexibility and support for employees. Showing that you understand and appreciate their approach can set you apart.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. Consider asking about training opportunities or how success is measured in the position.
