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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech leader transforming lives through connectivity and innovation.
- Benefits: Enjoy uncapped commission, flexible working, online GP access, and generous family leave.
- Why this job: Make a meaningful impact in a fun environment while developing your career with tailored training.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
- Other info: Flexible breaks and volunteering days to support your work-life balance and community involvement.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Lancaster Contact Centre
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission!
Start Date: 11th August 2025
Full Time: 37.5 hours per week
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE. At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.
We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What’s in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
- Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Support in achieving the career you want without limits.
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Customer Service Representative - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves connecting with customers over the phone, being articulate and personable is crucial. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Showcase your resilience and adaptability. Think of examples from your past experiences where you successfully handled challenges or adapted to changing situations, as these traits are highly valued in a sales environment.
✨Tip Number 4
Research EE's company culture and values. Being able to demonstrate that you align with their mission of bringing people together through technology can set you apart from other candidates during the selection process.
We think you need these skills to ace Customer Service Representative - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Representative role. Emphasise your ability to connect with people, adapt in a fast-paced environment, and any previous achievements in meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to join EE. Mention specific reasons why you want to work for them, such as their commitment to flexible working and career development opportunities.
Showcase Your Soft Skills: In your application, highlight soft skills like resilience, communication, and adaptability. Provide examples of how you've successfully navigated challenging situations or built relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and the ability to stay motivated in a fast-paced environment. Be prepared to discuss challenges you've faced in past jobs and how you overcame them, showcasing your determination and drive.
✨Familiarise Yourself with EE Products
Even though you don't need prior sales experience, having a basic understanding of EE's products and services can set you apart. Research their offerings and be ready to discuss how you would help customers choose the right products.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career development paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
