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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend suitable products.
- Company: Join EE, a leading telecommunications company dedicated to customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific qualifications required; just bring your confidence and people skills!
- Other info: Flexible scheduling, occasional home working, and a focus on work-life balance.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Location: Swansea Contact Centre
Address: The Strand, Swansea, SA1 2AB
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios with friends or family. This will help you become comfortable with asking questions and building rapport, which are key skills for a Customer Service Representative.
✨Tip Number 3
Research the company culture at EE and be prepared to discuss how your values align with theirs. Showing that you understand their commitment to flexibility and support can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the role and the company, and may even offer tips on how to stand out in your application.
We think you need these skills to ace Customer Service Representative - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise any previous customer service or sales experience, even if it's informal, as well as your ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your skills can contribute to enhancing customers' digital lives.
Showcase Transferable Skills: In your application, highlight transferable skills such as communication, problem-solving, and negotiation. Use examples from your life experiences that demonstrate these abilities, especially in relation to customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and suitability for the role.
✨Understand the Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only help you answer questions confidently but also show your genuine interest in the company and its offerings.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you manage your time and adapt to changing circumstances. Share any experiences where you've successfully balanced work and personal commitments.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows that you're serious about your future with the company and eager to learn more.
