At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: EE is a tech-driven company focused on bringing people together and enhancing lives.
- Benefits: Enjoy uncapped commission, flexible working hours, and access to a private GP.
- Other info: Join a supportive team culture with tailored training and community volunteering opportunities.
- Why this job: Make a meaningful impact in a fun environment while developing your career.
- Qualifications: No sales experience needed; resilience and target achievement are key.
The predicted salary is between 25087 - 25684 € per year.
Sales Advisor
Shift Pattern - 20 hours Part Time Evenings
Location - Glasgow
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Uncapped Commission in Hamilton
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you connect better with customers during the interview process.
✨Tip Number 2
Showcase your interpersonal skills in any interactions you have with us. Whether it's through networking or during the interview, demonstrating your ability to build relationships will highlight your suitability for the role.
✨Tip Number 3
Prepare to discuss how you've achieved targets in previous roles, even if they weren't sales-related. This will illustrate your resilience and drive, which are key traits we look for in a Customer Service Representative.
✨Tip Number 4
Be ready to adapt your communication style. Since no two calls are the same, showcasing your flexibility and ability to think on your feet will demonstrate that you're a great fit for our dynamic environment.
We think you need these skills to ace Customer Service Representative - Uncapped Commission in Hamilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your interpersonal skills and any experience you have in customer service or sales. Use specific examples that demonstrate your ability to connect with people and achieve targets.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your personal qualities align with EE's values, such as resilience and adaptability, and explain why you're excited about the opportunity to work in a fast-paced environment.
Showcase Relevant Skills:Emphasise skills that are crucial for a Customer Service Representative, such as communication, problem-solving, and the ability to handle diverse customer needs. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires someone who can stay motivated and adapt in a fast-paced environment. Think of instances where you've faced challenges at work and how you overcame them, showcasing your resilience and determination.
✨Familiarise Yourself with EE Products
Even though you don’t need prior sales experience, having a good understanding of EE's products and services will give you an edge. Research their offerings and be ready to discuss how you would help customers choose the right products.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career development paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
