At a Glance
- Tasks: Engage with customers, helping them choose the right tech products and services.
- Company: Join EE, a tech-driven company dedicated to connecting people and enhancing lives.
- Benefits: Enjoy a competitive salary, flexible working, discounts, and comprehensive health benefits.
- Other info: Complete a Level 2 NVQ in Customer Service as part of your apprenticeship.
- Why this job: Make a meaningful impact in a fun environment while developing your career with training and support.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can meet targets.
The predicted salary is between 12900 - 15100 € per year.
What’s in it for you?
A great starting salary of
£26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Representative in Stoke-on-Trent employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal connections and celebrates diversity. Located in the heart of Merthyr Tydfil, our Sales Apprenticeship provides not only a competitive salary and comprehensive training but also numerous growth opportunities through our Aspire programme, ensuring you can carve out a fulfilling career path while enjoying a range of benefits including flexible working, discounts, and community engagement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, try role-playing scenarios with friends or family to enhance your ability to connect and build rapport.
✨Tip Number 3
Showcase your resilience and target-driven mindset. Think of examples from your past experiences where you overcame challenges or met targets, as these will resonate well with the hiring team.
✨Tip Number 4
Research EE’s company culture and values. Being able to discuss how you align with their commitment to diversity and community can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative in Stoke-on-Trent
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in a Customer Service Representative. Highlight your ability to connect with people and your resilience in achieving targets.
Tailor Your CV:Make sure your CV reflects relevant skills and experiences that align with the role. Emphasise any customer service experience, even if it's informal, and showcase your communication skills.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the position and the company. Mention how you can contribute to the team and your eagerness to learn and grow within the company.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and drive. Be prepared to discuss challenges you've faced in past jobs and how you overcame them. This will show that you can handle the fast-paced environment at EE.
✨Familiarise Yourself with EE's Products
Even though you don't need prior sales experience, having a basic understanding of EE's products and services can set you apart. Research their offerings and be ready to discuss how you would help customers choose the right products.
✨Embrace Diversity and Inclusion
EE values diversity and inclusion, so be sure to express your commitment to these principles during the interview. Share any experiences where you've worked in diverse teams or contributed to an inclusive environment.
