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For Companies At a Glance
- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: EE is a tech-driven company focused on bringing people together and enhancing lives.
- Benefits: Enjoy a competitive salary, uncapped commission, flexible working, and huge discounts on products.
- Why this job: Make a meaningful impact in a fun environment while developing your career with tailored training.
- Qualifications: No sales experience needed; we seek resilient, driven individuals who can achieve targets.
- Other info: Flexible breaks, volunteering days, and access to a private GP for you and your family.
The predicted salary is between 25087 - 25684 £ per year.
Salary: £25,087 – Uncapped commission
Location: Doncaster EE Call Centre, Wilmington Drive, Lakeside Business Centre, Doncaster, DN4 5PQ
Full Time – Permanent
Start Date – 09/03/26
Sales AdvisorWhat’s in it for you
• Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Customer Service Representative employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being able to articulate your thoughts clearly and listen actively will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability. Prepare examples from your past experiences where you successfully adapted to changing situations or overcame challenges, as this is a key quality they are looking for in a candidate.
✨Tip Number 4
Research the company culture at EE. Understanding their values and how they support their employees can help you align your answers during the interview and demonstrate that you’re a good fit for their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Representative role. Emphasise your ability to connect with people, adapt in a fast-paced environment, and any previous achievements in meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of EE's mission. Mention how your personal qualities, such as resilience and drive, make you a great fit for the team.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully interacted with customers or resolved issues in the past.
Highlight Flexibility and Adaptability: Since the role requires adaptability, mention any experiences where you've had to adjust quickly to changing circumstances. This could be in previous jobs, volunteer work, or even during your studies.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships and understood customer needs in previous roles or situations.
✨Demonstrate Resilience
The role requires resilience and the ability to adapt. Think of instances where you've faced challenges at work and how you overcame them. This will show that you're driven and can handle the fast-paced environment.
✨Research EE's Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only impress the interviewer but also help you feel more confident when discussing how you can assist customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
