At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Great salary, online GP access, generous family leave, and discounts on products.
- Other info: Flexible working options and tailored training to help you succeed.
- Why this job: Make a genuine difference while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave providing all parents 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Rep - Maternity Cover employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our supportive work culture fosters development through tailored training and flexible working arrangements, ensuring you can thrive both personally and professionally in our Lancaster Sales Team. With unique perks like market-leading family leave, volunteering days, and access to private healthcare, we are committed to making a meaningful difference in the lives of our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that perfect role.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value customer service. Think of examples from your past experiences that showcase your skills and adaptability – this will help you stand out during the conversation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. The more comfortable you are discussing your experience and skills, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. What are you waiting for? Get started!
We think you need these skills to ace Customer Service Rep - Maternity Cover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Rep role. Highlight your communication skills and any experience you have in fast-paced environments, as these are key to thriving with us at EE.
Show Your Passion for Customers:In your application, let us know how you put customers at the heart of what you do. Share examples of how you've gone above and beyond to meet customer needs – we love hearing about that!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us get the conversation started with you!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first.
✨Showcase Your Communication Skills
As a Customer Service Rep, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Be ready to demonstrate your ability to listen actively and respond empathetically.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios and practice your responses. This will show that you can think on your feet and adapt to the fast-paced environment they describe.
✨Highlight Your Team Spirit
EE values collaboration, so be sure to share examples of how you've worked well in a team. Discuss how you celebrate successes together and support each other, as this aligns with their great team culture.
