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- Tasks: Support customers with billing queries and payment issues, providing expert guidance.
- Company: Join EE, a leading telecommunications company committed to customer care and employee development.
- Benefits: Enjoy flexible working hours, online GP access, generous leave policies, and discounts on EE & BT products.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and resilience.
- Other info: Home-based role with opportunities for career growth and community volunteering.
The predicted salary is between 23504 - 24064 £ per year.
Where: Darlington
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Consultant (full-time, permanent, home-based) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based)
✨Tip Number 1
Familiarise yourself with the common challenges customers face in payment support roles. Understanding these issues will help you demonstrate your empathy and problem-solving skills during the interview.
✨Tip Number 2
Highlight any relevant life experiences that showcase your resilience and ability to handle difficult situations. This could be anything from managing family finances to resolving conflicts, as these skills are highly valued in customer service.
✨Tip Number 3
Research EE's values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart and show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview about the training and support provided. This shows your eagerness to learn and grow within the company, which is something we at StudySmarter truly appreciate.
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based)
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, focus on your life experiences that demonstrate resilience and relationship-building skills. Share specific examples of how you've navigated challenging situations, as these are key qualities the company is looking for.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Consultant role. Emphasise any previous customer service experience, even if it's informal, and highlight your ability to provide personal service and support during difficult times.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work in the Payment Support Team and how your skills align with their mission to support customers effectively.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or managing relationships, these skills are invaluable in a customer service role.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Consultant position. Be prepared to discuss how you can assist customers with billing queries and payment issues, showcasing your problem-solving skills.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you can manage your time effectively. Mention your ability to adapt to different schedules and your willingness to work from home when needed.
✨Express Your Commitment to Customer Service
Demonstrate your passion for providing excellent customer service. Share examples of how you've gone above and beyond to help others, as this aligns perfectly with the company's goal of delivering a brilliant, personal service.
