At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP access, and generous family leave.
- Other info: Great team culture with opportunities for career growth and community volunteering.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 25087 - 25684 € per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Assistant Full time immediate start in Newcastle upon Tyne employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary with opportunities for growth and bonuses. With a flexible work culture that supports work-life balance, including options for home working and self-scheduled breaks, employees can thrive both personally and professionally. The company also provides comprehensive benefits such as access to a 24/7 GP, generous family leave policies, and volunteering days, making it a rewarding place to build a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Full time immediate start in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Be yourself! The role is all about building relationships, so let your personality shine through. Share your experiences and how they relate to the job – it’ll make you more relatable and memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at EE.
We think you need these skills to ace Customer Service Assistant Full time immediate start in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the Customer Service Assistant role.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to build relationships or handle tricky situations. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, avoiding jargon or overly complex language. This helps us quickly see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and makes it easier for you to track your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their customer service approach. Understand their products and services so you can confidently discuss how you can enhance customers' digital lives.
✨Showcase Your Skills
Think about your past experiences that demonstrate your ability to build relationships and communicate effectively. Be ready to share specific examples of how you've handled challenging situations or helped others, as these stories will highlight your transferable skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team culture, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the interviewer's questions and comments. Responding thoughtfully will demonstrate your communication skills and show that you value what they have to say.
