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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, uncapped commission, flexible working, and fantastic discounts.
- Other info: Enjoy tailored training and support to help you thrive.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan for upfront travel costs to work.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor - Uncapped Commission (Saint Nicholas Arcades) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission (Saint Nicholas Arcades)
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer calls like a pro.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you've had to think on your feet or adjust to unexpected situations. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the position.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission (Saint Nicholas Arcades)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key to succeeding in this position.
Show Your Passion: Let your enthusiasm shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to work with us at EE. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers first. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
In a fast-paced environment like EE, being adaptable is crucial. Think of instances where you've had to adjust quickly to changes or unexpected challenges. Share these examples during your interview to highlight your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the role, team culture, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals. It’s a great way to leave a lasting impression!