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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including healthcare and discounts.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling, online GP access, and volunteering days to support your community.
The predicted salary is between 25087 - 25684 £ per year.
Salary: £25,087 – Uncapped commission
Location: Doncaster
Full Time - Permanent
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in EE Doncaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, consider role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle specific situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role offers options like scheduling breaks and occasional home working, be ready to discuss how you manage your time and adapt to changing circumstances in a work environment.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and experiences you have that align with their requirements.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially any roles where you've built relationships or provided customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and communication skills. Share specific examples of how you've successfully interacted with customers or resolved issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Transferable Skills
Even if you don't have direct experience in sales, think about your life experiences that showcase your ability to build relationships and negotiate. Share examples from your personal life or previous jobs where you've successfully interacted with customers or resolved conflicts.
✨Understand the Company Culture
Research EE's values and culture before your interview. Be ready to discuss how your personal values align with theirs, especially regarding flexibility and support for employees. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Role-Playing Scenarios
Since the role involves talking to customers about products, be prepared for potential role-playing scenarios during the interview. Practise how you would handle different customer interactions, focusing on providing solutions rather than hard selling. This will demonstrate your readiness for the role.
