Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including discounts and healthcare.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling and the option for occasional home working make this job perfect for balancing life.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will not only help you in conversations but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable talking to customers and improve your ability to ask questions and build rapport.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've dealt with similar situations can demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of EE on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service or sales experience, as well as your ability to build relationships and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have equipped you with the skills needed for this position, such as handling difficult conversations or negotiating.
Highlight Transferable Skills: In your application, focus on transferable skills that are relevant to the job. Discuss your confidence in talking to people, your problem-solving abilities, and your adaptability, especially in a customer-focused environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Transferable Skills
Even if you don't have direct experience in sales, think about your life experiences that showcase your relationship-building skills. Whether it's negotiating with family or helping friends, share these stories to illustrate how you can connect with customers and understand their needs.
✨Research the Company
Familiarise yourself with EE's products and services before the interview. This will not only help you answer questions more effectively but also allow you to discuss how you can enhance customers' digital lives. Showing that you've done your homework will impress the interviewers.
✨Emphasise Flexibility and Adaptability
Since the role offers flexibility, be sure to express your willingness to adapt to different situations. Discuss any past experiences where you've successfully managed changing circumstances, whether in work or personal life, to show that you're ready for the dynamic nature of the job.
