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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: Be part of a supportive team culture that values your skills and offers career growth opportunities.
- Qualifications: No specific experience needed; just bring your confidence and communication skills!
- Other info: Flexible working options and the chance to schedule your own breaks.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Lancaster Contact Centre
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission!
Start Date: 9th June 2025
Full Time: 37.5 hours per week
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to build rapport and handle various customer interactions.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle specific situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Showcase your flexibility and adaptability. Since the role offers options like scheduling breaks and occasional home working, be ready to discuss how you manage your time and adapt to changing circumstances in a work environment.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'confident talker', 'building relationships', and 'negotiating'. This will help your application stand out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your life experiences have equipped you with the skills needed for this position. Mention specific examples of how you've successfully interacted with customers or resolved conflicts.
Showcase Your Communication Skills: Since the role involves talking to customers over the phone, emphasise your communication skills in your application. You could mention any previous roles where you had to engage with customers or negotiate effectively.
Highlight Flexibility and Adaptability: EE values flexibility, so be sure to mention your ability to adapt to changing situations. Discuss any experiences where you successfully managed your time or adjusted your approach to meet customer needs.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and suitability for the role.
✨Understand the Products
Even though training will be provided, having a basic understanding of EE's products and services can set you apart. Research their offerings and think about how they enhance customers' digital lives. This knowledge will help you answer questions confidently.
✨Emphasise Flexibility
EE values flexibility, so be sure to highlight your adaptability during the interview. Share experiences where you've successfully managed changing circumstances or schedules, showing that you're ready to embrace the flexible nature of the role.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and career development opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
