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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including discounts and healthcare.
- Why this job: This role offers a supportive culture, career growth opportunities, and the chance to make a real impact.
- Qualifications: No specific qualifications required; just bring your confidence and people skills!
- Other info: Flexible scheduling and the option for occasional home working make this job perfect for balancing life.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: September 2025 onwards
Long Description
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside OR Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also show your genuine interest in the role during any conversations you have.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers over the phone, try role-playing scenarios with friends or family to enhance your ability to engage and build rapport with potential customers.
✨Tip Number 3
Research the company culture at EE. Knowing their values and how they support their employees can help you align your responses and demonstrate that you’re a good fit for their team during interviews.
✨Tip Number 4
Network with current or former employees of EE. Engaging with them on platforms like LinkedIn can provide you with insider tips and insights about the role and the application process, making you more prepared.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and experiences that align with their requirements, such as communication skills and relationship-building.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous customer service roles or experiences where you successfully engaged with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position and why you want to work for EE.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to engage in conversation, ask questions, and listen actively. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Transferable Skills
Even if you don't have direct experience in sales, think about your life experiences that relate to the role. Discuss how negotiating with family or building relationships can translate into effective customer interactions. This will show your adaptability and readiness to learn.
✨Research EE's Products and Services
Familiarise yourself with EE's offerings before the interview. Being knowledgeable about their products will not only impress the interviewer but also help you answer questions more confidently. It shows your genuine interest in the role and the company.
✨Emphasise Flexibility and Team Spirit
EE values flexibility and teamwork, so be sure to express your willingness to adapt to different situations and work collaboratively. Share examples of how you've supported colleagues or managed your time effectively in previous roles to highlight your suitability for the team culture.