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- Tasks: Connect with customers, understand their needs, and help them choose the right products.
- Company: Join EE, a tech leader transforming lives through technology.
- Benefits: Competitive salary, uncapped commission, flexible working, and extensive benefits.
- Why this job: Make a real impact in a fun, fast-paced environment while building relationships.
- Qualifications: No sales experience needed; resilience and drive are key.
- Other info: Enjoy career development, discounts, and volunteering opportunities.
The predicted salary is between 25087 - 25684 £ per year.
Where : BT Glasgow Contact Centre – Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE. At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Glasgow Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment. You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments. What\’s in it for you? Competitive Salary : Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you Paid Carer\’s Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year. Huge Discounts : Save on EE & BT products, including mobile and broadband. Career Development : Support in achieving the career you want without limits. Season Ticket Travel Loan : Funds for your travel to and from work. Volunteering Days : Give back to your local community. Optional Private Healthcare and Dental : Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Training employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and demonstrate your adaptability during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships and understood customer needs in past roles. This will highlight your natural ability to connect with others, which is key for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on the EE careers page. This way, you’ll be in the best position to land that interview and start your journey with us.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and helping them out.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. Mention any relevant experience or qualities that make you a great fit for our team at EE.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if needed, and ensure your key achievements stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they connect people through technology. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your suitability for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling customer queries or complaints in a calm and professional manner. This will help you showcase your adaptability and problem-solving skills, which are key in a sales environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or career development opportunities. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
