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- Tasks: Help customers with mobile billing queries over the phone, providing support and solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Flexible scheduling, online GP access, and opportunities for career growth await you!
The predicted salary is between 20000 - 30000 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission
Start Date: August 2025 onwards
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service role with EE. You’ll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (South Shields) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (South Shields)
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to mobile billing. Understanding the types of queries you might encounter will help you feel more confident during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Research EE's values and culture to align your responses with what they stand for. This will show that you're not just interested in the job, but also in being part of their team.
✨Tip Number 4
Practice your communication skills, as this role involves talking to customers over the phone. Being clear and friendly can make a big difference in how you connect with potential employers.
We think you need these skills to ace Customer Service Advisor (South Shields)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and qualities they value, such as problem-solving, helpfulness, and relationship-building.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any relevant experience you have, even if it's not directly in customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE and how your skills can contribute to their Mobile Billing or Home Tech Team. Be genuine and let your personality shine through.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Tech Savviness
Given that the job involves mobile billing and technology, mention any relevant experience you have with tech or gaming. This can show your comfort level with the tools you'll be using and your ability to assist customers with tech-related queries.
✨Emphasise Your Flexibility
EE values flexibility, so be ready to discuss how you can adapt to changing situations. Share examples of times when you've successfully managed your time or adjusted your plans to meet the needs of others.
