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For Companies At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships.
- Company: Join EE, a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, healthcare, and generous leave policies.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: February 2026 onwards
*Please note, the shift pattern for our February intake will be working 12 hour shifts over 3 or 4 days per week.
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Customer Service Advisor - Pensions (Permanent) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Pensions (Permanent)
✨Tip Number 1
Get to know the company! Research EE and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing common scenarios with a friend or family member. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EE family!
We think you need these skills to ace Customer Service Advisor - Pensions (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love seeing that!
Showcase Your Communication Skills: Since this role involves speaking with customers over the phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the pensions sector. Familiarise yourself with common pension terms and concepts, as well as EE's products and services. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves speaking with customers over the phone, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you can effectively communicate solutions to customer needs.
✨Demonstrate Adaptability
The job is fast-paced, so be prepared to discuss times when you've had to adapt quickly to changes or challenges. Think of specific examples from previous roles where you successfully navigated unexpected situations or met tight deadlines.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
