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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend suitable products.
- Company: Join EE, a leading telecommunications company with a supportive team culture.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and flexible working options.
- Why this job: Use your people skills to make a real difference in customers' lives while developing your career.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Pensions employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Pensions
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences with what they’re looking for in a Customer Service Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you’d handle different situations during the interview.
✨Tip Number 3
Show off your personality! EE is all about building relationships, so don’t be afraid to let your character shine through. Share personal stories that highlight your communication skills and ability to connect with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that dream job!
We think you need these skills to ace Customer Service Advisor - Pensions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any experience you have in customer service or sales, and don’t forget to mention your ability to build relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a great fit. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves talking to customers over the phone, make sure your written application demonstrates your communication skills. Keep it clear, concise, and friendly – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in Pensions. Familiarise yourself with EE's products and services, especially those related to pensions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about talking to customers, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully built relationships or resolved conflicts. This will highlight your ability to connect with customers and handle their needs effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training process for new hires or how the team supports each other in achieving targets. It’s a great way to engage with the interviewer and leave a positive impression.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your life experiences and how they’ve shaped your approach to customer service. Being genuine can set you apart from other candidates and help the interviewer see how you’d fit into their team culture.
