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For Companies At a Glance
- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovative technology and customer service.
- Benefits: Enjoy flexible working hours, online GP access, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and opportunities for career growth await you!
The predicted salary is between 13379 - 13698 £ per year.
Where: EE Plymouth
Part Time Lates: Permanent
Salary: 13,379.73 per year
Hourly rate:12.82
The Role;
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth. Youll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know whats coming next.
You dont need specific experience to join us. Provided youre naturally helpful, calm and can build relationships we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary of13,379.73 pro-rata rising to 13,698.13 pro-rata after 8 months of being here
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want
- Season TicketTravel Loan Giving you the funds topay for your travelto and from work up front, making a difference where it counts
- Volunteering days, so you cangive backto your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Part Time (Plympton) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time (Plympton)
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply will show your ability to build relationships with customers over the phone.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the role during any discussions with the hiring team.
✨Tip Number 4
Be prepared to discuss your flexibility and how you can manage your time effectively. Since the role offers flexible working options, showcasing your ability to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor Part Time (Plympton)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience with technology or customer service, even if it's informal.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships and your calmness under pressure, as these are key traits for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for EE and how your skills align with their needs, particularly in customer service and technical support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Tech Savviness
Even if you don't have direct experience, show your enthusiasm for technology. Mention any relevant hobbies, like gaming or tinkering with gadgets, to highlight your comfort with tech-related topics.
✨Emphasise Your Communication Skills
As you'll be speaking to customers over the phone, it's crucial to convey your ability to communicate clearly and effectively. Practice articulating your thoughts and consider how you can build rapport with customers.
✨Be Open About Flexibility
EE values flexibility, so express your willingness to adapt to different schedules and work environments. Share any experiences where you've successfully managed your time or adjusted to changing circumstances.