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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovative technology and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and access to online GP services.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and opportunities for career development.
Part-time: Permanent
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Hourly rate: £12.82
Hour options: 20 Hours
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part-time Evenings (Merthyr Tydfil) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply will show your ability to build relationships with customers, a vital part of the job.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview.
✨Tip Number 4
Be prepared to discuss your flexibility and how you can manage your time effectively. Since this role offers flexible hours, showcasing your ability to adapt and prioritise will make you a strong candidate.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings (Merthyr Tydfil)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that relate to customer service and technical support. Emphasise your problem-solving abilities and any experience you have with technology or gaming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your skills can contribute to their customer service team.
Showcase Transferable Skills: Even if you don't have direct experience, highlight transferable skills such as communication, patience, and the ability to build relationships. These are crucial for a Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
As a Customer Service Advisor, you'll be solving various tech-related queries. Prepare examples of how you've successfully resolved problems in the past, whether in a work setting or through personal experiences like gaming or tech tinkering.
✨Demonstrate Your Communication Skills
Since the role involves talking over the phone with customers, practice clear and friendly communication. You might want to do a mock interview with a friend to refine your ability to explain technical issues simply and effectively.
✨Emphasise Your Flexibility
The company values flexibility, so be ready to discuss how you can adapt to different situations. Share any experiences where you've successfully managed changing priorities or schedules, showing that you're a team player who can handle unexpected challenges.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with EE's commitment to support and development. Mention how these align with your own values during the interview to demonstrate that you're a good fit for their team.
