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- Tasks: Help customers over the phone with their accounts and find solutions together.
- Company: Join EE, a leading telecommunications company known for its supportive culture.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and 24/7 online GP access.
- Why this job: Make a difference in people's lives while developing your career in a fun team environment.
- Qualifications: No specific qualifications needed; just bring your life experience and communication skills.
- Other info: Part-time evening shifts with opportunities for home working and personal development.
The predicted salary is between 12000 - 13000 £ per year.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday 16:45-21:00
- Tuesday 16:45-21:00
- Wednesday 16:45-21:00
- Thursday 16:45-21:00
- Friday 16:45-21:00
- Saturday OFF
- Sunday OFF
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr?
We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter and EE. Understanding their values and mission can help you align your responses during any interviews, showcasing how your personal experiences and skills fit into their ethos.
✨Tip Number 2
Prepare to discuss specific examples from your life that demonstrate your resilience and problem-solving skills. Think about situations where you've successfully navigated challenges, as these stories will resonate well in a customer service context.
✨Tip Number 3
Practice active listening techniques. Since the role involves speaking with customers over the phone, being able to demonstrate your ability to listen and respond effectively will be crucial during any assessments or interviews.
✨Tip Number 4
Show enthusiasm for the flexible working options available. Be ready to discuss how this flexibility aligns with your lifestyle and how it can enhance your performance in the role, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings (Merthyr Tydfil)
Some tips for your application 🫡
Highlight Relevant Experience: In your application, emphasise any life experiences or skills that demonstrate your ability to handle challenging situations. This could include examples from raising a family or building relationships, as these are valuable in a customer service role.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor position. Focus on skills such as communication, problem-solving, and resilience. Use specific examples that showcase how you've successfully navigated customer interactions in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for EE and how your background makes you a great fit for the role. Mention your understanding of the flexible working options and how they align with your personal circumstances.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Since the role values life experience, be ready to share specific examples of how your past experiences have helped you handle challenging situations. This could include anecdotes from raising a family or managing relationships.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing circumstances. Discuss any previous roles where you had to adjust your schedule or approach to meet customer needs, as this aligns with the flexible nature of the position.
✨Emphasise Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare to discuss how you listen to customers, understand their needs, and work collaboratively to find solutions. Use examples that showcase your interpersonal skills.
✨Research the Company Culture
Familiarise yourself with EE's values and culture. Be prepared to discuss how you align with their commitment to support and develop employees, as well as your enthusiasm for contributing to a positive team environment.
