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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider focused on customer service and support.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and career development opportunities.
- Why this job: Make a difference while building relationships and gaining valuable skills in a supportive environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back.
The predicted salary is between 23504 - 24064 £ per year.
Part-time: Permanent
Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission
Hourly rate: £12.05
Hour options: 20 Hours
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part-Time Evenings (Hiring Immediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-Time Evenings (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with common mobile technology issues and solutions. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply is key in a customer service role.
✨Tip Number 3
Show your enthusiasm for helping others. Think of examples from your past where you've gone out of your way to assist someone, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Research EE’s products and services thoroughly. Understanding what you’ll be supporting will not only impress during the interview but also help you connect better with customers.
We think you need these skills to ace Customer Service Advisor - Part-Time Evenings (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Advisor does, especially in a technical role, and think about how your skills align with the responsibilities mentioned.
Highlight Relevant Skills: In your application, emphasize your problem-solving abilities, calm demeanor, and relationship-building skills. Even if you lack direct experience, showcase any transferrable skills from previous roles or personal experiences.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you want to work for EE and how you can contribute to their Mobile Technical Team. Mention your enthusiasm for technology and helping customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've successfully resolved issues in the past. Highlight your ability to think on your feet and adapt to different situations.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain technical concepts in a way that's easy for anyone to understand.
✨Express Your Interest in Technology
Mention any hobbies or interests related to technology or gaming. This shows that you have a genuine passion for the field, which can translate into better customer service when dealing with tech-related queries.
✨Emphasize Flexibility and Team Spirit
The company values flexibility and teamwork. Be sure to discuss your willingness to adapt to changing schedules and your ability to work well within a team. Share any experiences where you've collaborated effectively with others.
