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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and access to online GP services.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and opportunities for career growth.
Part-time: Permanent
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Hourly rate: £12.82
Hour options: 20 Hours
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part-Time Evenings (Aberdare) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-Time Evenings (Aberdare)
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply will show your ability to build relationships with customers, a vital skill for this position.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully resolved problems in the past, even if they are not directly related to customer service. This will illustrate your transferable skills and your ability to handle various situations calmly and effectively.
We think you need these skills to ace Customer Service Advisor - Part-Time Evenings (Aberdare)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that relate to customer service and technical support. Emphasise problem-solving abilities and any experience with technology or gaming, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE specifically and how your skills can contribute to their customer service team.
Highlight Transferable Skills: In your application, focus on transferable skills such as communication, patience, and relationship-building. These are crucial for a Customer Service Advisor role, especially when dealing with technical queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue, even if it wasn't in a customer service context.
✨Demonstrate Your Tech Savviness
As this position is technical in nature, highlight any experience you have with technology, gaming, or devices. Even if it's just personal experience, showing that you're comfortable with tech will give you an edge.
✨Emphasise Your People Skills
The ability to build relationships is key in this role. Be ready to share instances where you've successfully interacted with others, whether in a work setting or in your personal life. This could include teamwork, helping friends, or volunteering.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and flexibility options. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
