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- Tasks: Engage with customers over the phone, addressing their billing needs and finding solutions together.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, competitive pay, discounts on products, online GP access, and career support.
- Why this job: Make a real impact while working in a supportive team culture that values your skills and life experience.
- Qualifications: No specific qualifications required; just bring your life experience and a passion for helping others.
- Other info: Part-time evening shifts with the option for occasional home working.
Part time: Permanent – 20 Hours per week Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission Location: Merthyr Tydfil Contact Centre Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Part-time shift pattern: MondayTuesdayWednesdayThursdayFridaySaturdaySunday 16:45-21:0016:45-21:0016:45-21:0016:45-21:0016:45-21:00OFFOFF Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting hourly rate of £12.82 per hour, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter and EE. Understanding their values and mission can help you align your responses during any interviews, showcasing how your personal experiences resonate with their goals.
✨Tip Number 2
Prepare to discuss specific examples from your life that demonstrate your resilience and problem-solving skills. Think about situations where you've successfully navigated challenges, as these stories will highlight your suitability for a customer service role.
✨Tip Number 3
Practice active listening techniques. Since the role involves speaking with customers over the phone, being able to demonstrate your ability to listen and respond effectively will be crucial in any assessment or interview scenario.
✨Tip Number 4
Show enthusiasm for the flexible working options available. Be ready to discuss how this flexibility aligns with your lifestyle and how it can enhance your performance in the role, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Highlight Relevant Experience: In your application, emphasise any life experiences or skills that demonstrate your ability to handle challenging situations. This could include examples from family life or previous roles where you've built strong relationships.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Focus on skills such as communication, problem-solving, and resilience. Use specific examples to showcase how you meet the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work with EE and how your background aligns with their values of flexibility and support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. This could include personal anecdotes about raising a family or managing relationships, as these skills are valuable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role. Be prepared to discuss how you can meet customer needs and contribute to finding the best outcomes for them, as this is a key aspect of the job.
✨Emphasise Flexibility
Since the role offers flexible working hours, be ready to discuss your availability and how you can adapt to the part-time evening shifts. This shows your commitment and willingness to fit into their schedule.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how they support career development. It shows your genuine interest in the position and the company.
