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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its supportive culture.
- Benefits: Enjoy flexible hours, great pay, discounts on products, and career development opportunities.
- Why this job: Make a difference while building relationships and gaining valuable skills in a fun environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back.
The predicted salary is between 18803 - 19251 £ per year.
Part time: Permanent – 20 Hours per week Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission Location: Merthyr Tydfil Contact Centre Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Part-time shift pattern: MondayTuesdayWednesdayThursdayFridaySaturdaySunday 16:45-21:0016:45-21:0016:45-21:0016:45-21:0016:45-21:00OFFOFF Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting hourly rate of £12.82 per hour, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Part-time Evenings employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common mobile tech issues and solutions. Even if you don’t have direct experience, having a basic understanding of mobile devices and their functionalities can give you an edge in discussions with the hiring team.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be prepared to discuss how you connect with others and maintain a calm demeanor in challenging situations.
✨Tip Number 4
Highlight your flexibility and willingness to adapt. The job offers various scheduling options, so expressing your openness to different working hours and your ability to manage time effectively will resonate well with the team.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your problem-solving abilities and any experience you have with technology or customer service. Even if you don't have direct experience, showcase transferable skills that demonstrate your capability to assist customers effectively.
Tailor Your CV: Customize your CV to reflect the job description. Focus on your communication skills, ability to build relationships, and any relevant experiences that align with the role of a Customer Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your skills can contribute to their Mobile Technical Team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've successfully resolved issues in the past. Highlight your ability to think on your feet and adapt to different situations.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be ready to explain technical concepts in a way that's easy for anyone to understand.
✨Express Your Interest in Technology
Mention any hobbies or interests related to technology or gaming. This shows that you have a genuine passion for the field, which can translate into better customer service when dealing with tech-related queries.
✨Emphasize Flexibility and Team Spirit
Since the company values flexibility and teamwork, be sure to discuss your willingness to adapt to changing schedules and your ability to work well within a team. Share examples of how you've collaborated with others in previous roles.
