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- Tasks: Help customers over the phone with their accounts and find solutions together.
- Company: Join EE, a leading telecommunications company known for its supportive culture.
- Benefits: Enjoy flexible hours, great pay, discounts, online GP access, and career development.
- Why this job: Make a difference while working in a fun team environment that values your skills.
- Qualifications: No specific qualifications needed, just bring your life experience and communication skills.
- Other info: Part-time evening shifts with the option for occasional home working.
Job Description
Part time: Permanent – 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location:Â Merthyr Tydfil Contact Centre
Address:Â Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
MondayTuesdayWednesdayThursdayFridaySaturdaySunday16:45-21:0016:45-21:0016:45-21:0016:45-21:0016:45-21:00OFFOFF
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.Â
Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.Â
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.Â
What’s in it for you?Â
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A great starting hourly rate of £12.82 per hour, plus incentives and bonusesÂ
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Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.Â
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Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usÂ
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Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Â
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Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyÂ
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Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.Â
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Volunteering days, so you can give back to your local community.Â
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Optional Private Healthcare and Dental, to protect you and your family.Â
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?Â
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter and EE. Understanding our values and how we support our employees can help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will be valuable in a customer service role.
✨Tip Number 3
Showcase your communication skills by practicing active listening. During any interactions, whether it's an interview or a casual chat, make sure to listen carefully and respond thoughtfully to demonstrate your ability to connect with customers.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with strategies for resolving issues can set you apart and show that you're proactive about the role.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service experience, communication skills, and your ability to handle challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your life experiences and how they have equipped you with the skills needed for this role. Mention your flexibility and willingness to adapt, as well as your enthusiasm for helping customers.
Highlight Transferable Skills: In your application, focus on transferable skills such as resilience, problem-solving, and relationship-building. Provide specific examples of how these skills have helped you in past roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Since the role values life experience, be ready to share specific examples of how your personal experiences have helped you handle challenging situations. This could include anecdotes from raising a family or managing relationships.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing circumstances. Discuss any previous roles where you had to adjust your schedule or approach to meet customer needs, as this aligns with the flexible nature of the position.
✨Emphasise Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare to discuss how you listen to customers' needs and work collaboratively to find solutions. Use examples that showcase your active listening and problem-solving skills.
✨Research the Company Culture
Familiarise yourself with EE's values and culture. Be prepared to discuss how you align with their commitment to support employees and the community. This shows that you are not only interested in the role but also in being part of their team.