Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider known for its innovation and customer service.
- Benefits: Enjoy flexible hours, great pay, discounts on products, online GP access, and career development support.
- Other info: Flexible scheduling, occasional home working, and volunteering days to give back to the community.
- Why this job: Make a difference while building relationships in a supportive team culture that values your growth.
- Qualifications: No specific experience needed; just be helpful, calm, and ready to learn.
Customer Service Advisor – Part-Time Evenings Part-time: Permanent Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.82 Hour options: 20 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting hourly rate of £12.82 per hour, plus incentives and bonuses. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? #J-18808-Ljbffr
Customer Service Advisor - Part-Time Evenings employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-Time Evenings
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and build rapport, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research EE's products and services thoroughly. Being knowledgeable about what the company offers will show your genuine interest and help you answer questions more effectively during the interview.
✨Tip Number 4
Highlight any experience you have in customer service, even if it's informal. Sharing specific examples of how you've helped others can make a strong impression and showcase your transferable skills.
We think you need these skills to ace Customer Service Advisor - Part-Time Evenings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that relate to customer service and technical support. Emphasise your problem-solving abilities and any experience you have with technology or gaming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your skills can contribute to their customer service team.
Showcase Transferable Skills: In your application, clearly outline any transferable skills you possess, such as communication, patience, and relationship-building. These are crucial for a Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Flexibility
This position offers flexible working hours, so be ready to discuss how you manage your time and adapt to changing schedules. Share any experiences where you successfully balanced multiple commitments.
✨Express Your Interest in Technology
Since the role involves mobile tech, show your enthusiasm for technology. Mention any relevant hobbies, like gaming or tinkering with gadgets, to demonstrate your passion and understanding of the products you'll be supporting.