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- Tasks: Engage with customers over the phone, addressing their billing needs and finding solutions together.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, competitive pay, discounts on products, online GP access, and generous family leave.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Part-time evening shifts with opportunities for home working and career progression.
Part time: Permanent - 20 Hours per week
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday: 16:45-21:00
- Tuesday: 16:45-21:00
- Wednesday: 16:45-21:00
- Thursday: 16:45-21:00
- Friday: 16:45-21:00
- Saturday: OFF
- Sunday: OFF
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Customer Service Advisor - Part-time Evenings employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they prioritise customer service will help you align your responses during any interviews or discussions. This shows that you're not just interested in the role, but also in being a part of their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well with the hiring team looking for candidates who can handle customer queries effectively.
✨Tip Number 3
Be ready to showcase your communication skills. Since the role involves speaking with customers over the phone, practice articulating your thoughts clearly and concisely. You might even want to do mock calls with friends to build confidence.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with strategies for dealing with difficult customers or resolving billing issues will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Highlight Relevant Experience: In your application, emphasise any life experiences or skills that demonstrate your ability to handle challenging situations. This could include examples from raising a family or building relationships, as these are valuable in a customer service role.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor position. Focus on skills such as communication, problem-solving, and resilience. Use specific examples to showcase how you've successfully navigated customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for EE and how your personal experiences align with their values and the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Since the role values life experience, be ready to share specific examples of how your personal experiences have helped you navigate challenging situations. This could include anecdotes from raising a family or managing relationships.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing circumstances. Discuss any previous roles where you had to adjust your schedule or approach to meet customer needs, as this aligns with the flexible nature of the position.
✨Emphasise Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare to discuss how you listen to customers' needs and work collaboratively to find solutions. Use examples that showcase your active listening and problem-solving skills.
✨Research the Company Culture
Familiarise yourself with EE's values and culture. Be prepared to discuss how you can contribute to their team environment and support their mission. Showing that you understand and align with their culture can set you apart from other candidates.
