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- Tasks: Engage with customers over the phone, addressing their billing queries and finding solutions.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible hours, competitive pay, discounts on products, and access to online healthcare.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Part-time evening shifts with opportunities for home working and career progression.
Part time: Permanent – 20 Hours per week Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission Location: Merthyr Tydfil Contact Centre Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Part-time shift pattern: MondayTuesdayWednesdayThursdayFridaySaturdaySunday 16:45-21:0016:45-21:0016:45-21:0016:45-21:0016:45-21:00OFFOFF Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting hourly rate of £12.82 per hour, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part-time Evenings
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they approach customer service will help you align your responses during any interviews or discussions. This shows that you're not just interested in the role, but also in being a part of their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these stories can highlight your suitability for the Customer Service Advisor role.
✨Tip Number 3
Be ready to showcase your communication skills. Since the role involves speaking with customers over the phone, practice articulating your thoughts clearly and concisely. You might even consider role-playing with a friend to simulate a customer interaction.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being knowledgeable about typical customer concerns and having strategies to address them will give you an edge in demonstrating your readiness for the role.
We think you need these skills to ace Customer Service Advisor - Part-time Evenings
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your life experiences and skills align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your resilience and ability to handle challenging situations. Use specific examples from your life that demonstrate your customer service skills and how you can contribute to the team.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that relate to the position. Include details about how you effectively communicated with customers and resolved issues, as this will resonate with the hiring team.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building strong relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role. Be prepared to discuss how you can meet customer needs and contribute to finding the best outcomes for them.
✨Emphasise Flexibility
Since the role offers flexible working hours, be ready to discuss your availability and how you can adapt to the part-time evening shifts. This shows your commitment and willingness to fit into their schedule.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, and career progression. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
