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For Companies At a Glance
- Tasks: Help customers connect their products and resolve initial queries over the phone.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy flexible hours, a competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible shifts available, with options for home working and self-scheduled breaks.
The predicted salary is between 15000 - 19000 £ per year.
Where: Dundee - 2 Greenmarket, DD1 4QB
Part Time: Permanent - 25 hours per week
Salary: £17,978.67 plus incentives and bonuses
Start Date: 06/05/2025
Training: Monday - Friday 9:10am - 14:30pm for 5 weeks from the start date before moving onto your shift pattern.
Shift Pattern: Tuesday - Saturday, Select either 5 day, 4 day or 3 day week between the times of 08:00am and 17:30pm.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE. You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in home setup or their first bill. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £17,978.67 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Part Time Days (Dundee City Council) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time Days (Dundee City Council)
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your problem-solving skills by simulating customer interactions. Role-playing common scenarios can prepare you to handle real-life queries confidently and show your ability to think on your feet.
✨Tip Number 3
Highlight your interpersonal skills during any informal discussions or interviews. Being naturally helpful and calm is key, so share examples of how you've built relationships in previous roles or situations.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to adapt to different shift patterns. This shows that you understand the job's requirements and are committed to fitting into the team’s schedule.
We think you need these skills to ace Customer Service Advisor Part Time Days (Dundee City Council)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your skills align with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your problem-solving abilities and your passion for helping others. Mention any relevant experiences, even if they are not directly related to customer service, to demonstrate your transferable skills.
Highlight Flexibility: Since the role offers flexible working hours, emphasise your adaptability and willingness to work various shifts. This shows that you are a good fit for the company's culture and values.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves helping customers with their queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Flexibility
This position offers various shift patterns and the option for occasional home working. Be ready to discuss your availability and how you can adapt to different schedules, showing that you're a team player who values flexibility.
✨Express Your Interest in Technology
Since the job mentions a connection to technology and gaming, share your enthusiasm for these areas. Talk about any relevant experiences or interests that could relate to the products and services you'll be supporting.
