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- Tasks: Engage with customers over the phone, addressing their needs and resolving account issues.
- Company: Join EE, a leading telecommunications company committed to customer satisfaction and employee development.
- Benefits: Enjoy flexible working options, competitive pay, online GP access, and generous family leave.
- Why this job: Make a real impact while developing your career in a supportive and dynamic team environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Opportunities for home working and volunteering days to give back to the community.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Merthyr Tydfil)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees can help you align your responses during any interviews or conversations with hiring managers.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and relationship-building skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well with the role's requirements.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle various customer interactions will show your preparedness and understanding of the role.
✨Tip Number 4
Network with current or former employees of EE, especially those in customer service roles. They can provide valuable insights into the interview process and what the company looks for in a successful candidate.
We think you need these skills to ace Customer Service Advisor (Merthyr Tydfil)
Some tips for your application 🫡
Highlight Relevant Experience: In your application, emphasise any life experiences that demonstrate your resilience and ability to navigate challenging situations. This could include personal anecdotes or professional experiences that showcase your customer service skills.
Tailor Your CV: Make sure your CV is tailored specifically for the Customer Service Advisor role. Include keywords from the job description, such as 'customer needs', 'billing', and 'flexibility', to show that you understand the position and its requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Discuss your passion for helping others and how your skills align with the company's values, particularly in providing excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role. Be prepared to discuss how you can meet customer needs and work towards finding the best outcomes for them.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you can adapt to different working conditions, such as scheduling breaks or occasional home working. This shows your willingness to embrace the company's supportive culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This demonstrates your interest in the company and the role, and it gives you a chance to learn more about the team culture and career development opportunities.