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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join EE, a leading telecommunications company focused on customer support.
- Benefits: Enjoy a starting salary of £25,267, flexible hours, and great discounts on products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Flexible working options and opportunities for career growth.
The predicted salary is between 15100 - 20000 £ per year.
## Location- BT Call Centre, 4 Ruston Road, Ropewalk, Lincoln, LN6 7FS Full Time ## **Why this job matters** Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Home Connections Team in **Lincoln**. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. **What’s in it for you?** * A great starting salary of £25,267.00. * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year * Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts * Volunteering days, so you can give back to your local community * Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Lincoln (Apply inminutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Lincoln (Apply inminutes)
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice active listening techniques. Being able to show that you understand customer concerns is crucial in a customer service role, especially when dealing with technical queries.
✨Tip Number 3
Highlight any experience you have in tech-related fields or customer service, even if it's informal. This can include helping friends or family with tech issues, which shows your natural helpfulness.
✨Tip Number 4
Research EE's products and services. Understanding what you’ll be supporting will not only prepare you for the role but also impress the hiring team with your initiative.
We think you need these skills to ace Customer Service Advisor - Lincoln (Apply inminutes)
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Advisor at EE. Highlight your problem-solving skills and any relevant experience, even if it's not directly related to customer service.
Tailor Your CV: Make sure your CV reflects your ability to communicate effectively and build relationships. Include any experiences that showcase your helpfulness and calm demeanor, as these are key traits for this role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the job requirements and your willingness to learn and adapt in a technical environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to troubleshoot or assist someone with a technical issue.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, and be ready to demonstrate your active listening skills.
✨Highlight Your Flexibility
The job emphasizes flexibility, so be sure to mention any experiences that show your adaptability. Discuss how you've managed changing circumstances or schedules in previous roles, and express your willingness to accommodate customer needs.
✨Express Your Enthusiasm for Technology
Since the role is tech-focused, share your passion for technology and any relevant hobbies, like gaming or tinkering with gadgets. This will help convey your genuine interest in the position and your ability to relate to customers' tech queries.
