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- Tasks: Help customers connect their products and resolve initial queries over the phone.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, discounts on products, flexible working options, and career development support.
- Why this job: Make a real difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and relationship-building skills.
- Other info: Flexible scheduling, home working options, and volunteering days to give back to the community.
The predicted salary is between 21500 - 38000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Doncaster? You will be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.
You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,968.00
- Huge discounts on EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
- Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor in Doncaster employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves guiding customers through processes, being clear and friendly in your speech can make a significant difference in how you connect with potential customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved issues. This will highlight your transferable skills and reassure the hiring team of your capability to handle customer queries.
✨Tip Number 4
Research the company culture at EE and be ready to discuss how your values align with theirs. Demonstrating that you understand and appreciate their commitment to flexibility and support can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills mentioned, such as problem-solving and relationship-building, and think about how your experiences align with these requirements.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the role. Emphasise any customer service experience or transferable skills, like technology use or teamwork, that demonstrate your ability to excel in this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE specifically and how your background makes you a great fit for their Home Connections Team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
As a Customer Service Advisor, you'll be solving problems daily. Prepare examples of how you've successfully resolved issues in the past, whether in a work setting or through personal experiences like gaming or tech tinkering.
✨Demonstrate Your Communication Skills
Since you'll be guiding customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas simply and ensure you listen actively during the interview.
✨Emphasise Your Flexibility
The role offers flexibility, so highlight your adaptability and willingness to accommodate different schedules. Share any experiences where you've successfully managed changing priorities or worked in dynamic environments.
✨Express Your Interest in Career Development
EE values personal growth, so convey your enthusiasm for developing your career. Discuss your long-term goals and how this position aligns with them, showing that you're committed to growing within the company.
