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For Companies At a Glance
- Tasks: Help customers with their accounts and find solutions over the phone.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy flexible working, great salary, online GP access, and generous family leave.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Opportunities for occasional home working and volunteering days to give back.
The predicted salary is between 25087 - 25684 £ per year.
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives
Hourly Rate: £12.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £25,087 rising to £25,682 after 9 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter and EE. Understanding our values and how we support our employees can help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well in a customer service role.
✨Tip Number 3
Practice active listening techniques. In a customer service position, being able to listen and respond effectively to customer needs is crucial. Role-play scenarios with friends or family to hone this skill.
✨Tip Number 4
Research common customer service challenges and solutions. Being knowledgeable about typical issues customers face can give you an edge in demonstrating your readiness for the role during interviews.
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service experience, especially in handling challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your life experiences and how they have equipped you with the resilience and interpersonal skills needed for this role. Be specific about how you can contribute to the Billing Team at EE.
Highlight Flexibility and Adaptability: In your application, mention your ability to adapt to changing circumstances and your willingness to embrace flexible working arrangements. This is important for the role as it involves scheduling breaks and occasional home working.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or managing relationships, these skills can be incredibly valuable in a customer service role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture, especially their commitment to flexibility and support for employees. This will help you align your answers with what they are looking for and show that you are a good fit for their team.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in the billing role. Prepare responses that demonstrate your problem-solving skills and ability to empathise with customers, as this is crucial in a customer service position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, opportunities for career development, or how they support work-life balance. This shows your genuine interest in the role and the company.
