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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Starting salary of £25,087, rising to £25,684, plus bonuses and incentives.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships are encouraged to apply.
- Other info: Flexible working options, career development support, and a vibrant team culture await you.
The predicted salary is between 25087 - 25684 £ per year.
Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: January 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside or Gosforth?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Home Service (Permanent) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Home Service (Permanent)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences to what they care about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! EE is looking for confident talkers who can build relationships. Don’t be afraid to let your character shine through in your conversations, whether it’s in interviews or networking events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Advisor - Home Service (Permanent)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show off your unique style and experiences.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant experience or skills that match what we’re looking for, especially those that show your ability to connect with customers.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you research EE and its products. Familiarise yourself with their services and think about how they enhance customers' digital lives. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare examples from your life where you've successfully built relationships or resolved conflicts. This could be anything from negotiating with family to helping friends with tech issues—just make sure it highlights your communication skills!
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the team culture, training opportunities, or how flexibility works in practice. This shows that you're not just interested in the job, but also in how you can thrive within the company.
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Whether it's your sense of humour or your passion for helping others, being genuine will help you stand out. Remember, they want to see the real you, not just a rehearsed version!
