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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading tech company focused on customer service and support.
- Benefits: Enjoy a competitive salary, flexible working options, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth and volunteering days to give back to the community.
The predicted salary is between 19500 - 24000 £ per year.
Job Description
Where: Cardiff
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives
Hourly Rate: £12.05
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE
Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Hiring Immediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with common broadband and tech-related issues. Understanding the basics of routers, internet connectivity, and troubleshooting can give you an edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 3
Highlight your communication skills. Since you'll be talking over the phone, practice clear and concise explanations to ensure customers understand your guidance.
✨Tip Number 4
Research EE's values and culture. Being able to align your personal values with the company's mission can make a strong impression during your interview.
We think you need these skills to ace Customer Service Advisor (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Highlight your problem-solving abilities and any relevant experience, even if it's not directly related.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job. Emphasize your communication skills, ability to build relationships, and any technical knowledge you have, especially related to broadband or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how your background makes you a great fit for their Home Technical Team.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've successfully resolved problems in the past. This could be from previous jobs, personal experiences, or even gaming scenarios.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key in your role.
✨Emphasize Your Flexibility
The company values flexibility, so highlight any experiences where you've adapted to changing situations or schedules. This shows that you're ready to embrace the dynamic nature of the job.
✨Express Your Willingness to Learn
Since specific experience isn't required, make sure to convey your eagerness to learn and grow within the company. Discuss how you approach new challenges and your enthusiasm for training opportunities.
