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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company known for its innovative technology and customer service.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Other info: Flexible breaks, occasional home working, and opportunities for career growth await you!
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
The predicted salary is between 20000 - 30000 £ per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonusesHourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role Start date: June 2026 onwards Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth). You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Gosforth) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Gosforth)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Since you'll be helping customers over the phone, being able to convey information clearly and calmly is essential. Try role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will give you an edge in the interview process. It shows your genuine interest in the company and its offerings, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of EE. They can provide valuable insights into the company culture and expectations for the Customer Service Advisor role. This knowledge can help you tailor your responses during the interview and make a great impression.
We think you need these skills to ace Customer Service Advisor (Gosforth)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and any transferable skills from previous roles or hobbies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at EE and how your skills align with their values, particularly in customer support and technical problem-solving.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and concisely. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Tech Savviness
Even if you don't have direct experience, mention any familiarity with technology or gaming. This can show that you have the aptitude to learn and adapt to technical queries quickly.
✨Emphasise Your Flexibility
The job offers flexibility, so be sure to express your willingness to adapt to different schedules and work environments. Share any experiences where you've successfully managed changing priorities or worked in varied settings.